We are a global leader in knowledge search. With offices in London, New York, San Francisco, Dubai, Hong Kong, Shanghai and Seoul, we're a truly international organisation. Founded in 2008, we have established ourselves as a go-to knowledge partner for decision-makers across private equity, asset management, consultancy and corporate strategy, helping them access the highly specific industry expertise they need to make better decisions, faster. We are growing fast and, with three new o???ces opened in the last year alone, o???ers unrivalled impact opportunity and career progression.
As a member of our client service team, you will be acting as the intermediary between our clients on one side, and targeted industry experts on the other. Your role is to focus on our clients' knowledge gaps and define the specialist knowledge required to address them. You then research companies and industries in order to identify and engage leading subject-matter specialists, using sound judgment to qualify their expertise based on the project in question, and connect them with our clients in real-time. Although there is no typical day, there are often many projects running concurrently and our teams have to learn the most efficient way of identifying expertise quickly.
Once you excel at the core delivery requirements of the client service role, you will take on additional responsibilities, including overall project management, client relationship management, and coaching of junior colleagues. You will receive intensive on-and-off-the-desk training along the core dimensions it takes to become a self-sufficient commercial leader, including account management, business development, negotiation, leadership, recruitment, and talent development.
We believe that the commercial, operational and interpersonal skills that you will pick up along the way will set you up for success in the 21st century workplace. You should expect to develop into a confident, autonomous business principal who can win business, inspire others and marshal resources in a fast-changing environment.
What We Look For
This is a position for someone with high emotional intelligence who enjoys connecting with people, is an exemplar of professionalism, and is highly motivated by exceeding targets. Our most successful people embrace a "whatever-it-takes" mantra and relish the opportunity to roll up their sleeves to achieve their goals.