Client Services Intern | £18k | Education

London IT & Telecommunications
This is a graduate level 3 month internship paying £18,000. If successful, you would be considered for a permanent role at an increased salary of £20-£25,000 p.a

What we are looking for:
At the forefront of this industry, the consultancy are always looking for dynamic thinkers to push them forward. They are seeking a pro-active, energetic and highly organised individual to join their ambitious and growing team for a highly competitive, 3-month internship. Working as a key part of our Client Services Team, you would help ensure they continue to provide the highest level of support to all thier students, clients and tutors.

How you can expect to spend your day:

Managing tuition placements and building up your own portfolio of clients, focusing particularly on weekly and recurring tuition
First point of contact for new client queries, taking down details over the phone and by email
Leading tutor searches to identify the right tutors for a range of tuition and mentoring placements in the UK
Work with Client Managers to fulfil complex client requests, including home-schooling and residential programmes, to ensure the best results for our students.

Discrete tasks include:

Using your problem-solving skills to source exceptional tutors for our biggest clients in the UK and overseas
Coordinating timetables; organising tutors and creating workable timetables for students
Composing and publishing creative communications to advertise roles to tutors
Formatting CVs and documentation to present tutors in strongest light
Proof-reading education reports inc. assessments, schools advisory, exam/course reports
Exam registration for home-schooling students
Take the lead in all logistical arrangements for tutor events inc. training, parties and welcome mornings ensuring these run smoothly and promote the consultancy reputation with tutors
As part of the Client Services Team, you will be responsible for interviewing potential tutors to maintain the high standards our clients expect from us
Be main point of contact for our report checkers, responding to any queries and ensuring issues are flagged appropriately to the relevant client managers
Social Outreach - be a key link between tutors and schools as part of Ark project, keeping relevant parties updated and involved and carrying out weekly timetabling duties
Ad Hoc administration and office management as required for smooth running of client services team

Hours: Mon - Fri, 9am - 6pm

The ideal intern's personality and qualifications:

Trustworthy and reliable - able to work autonomously and to handle confidential data with the utmost discretion
Highly organised and proactive - you're a problem solver
Excellent interpersonal, communication and presentation skills, inc. professional phone manner
Excellent attention to detail
Quick learner and ability to prioritise effectively, providing regular updates to relevant parties
Ability to act independently and often without direct supervision
Strong IT skills on all Office functions (Outlook, Word, EXCEL, PowerPoint)
Client service orientated
Knowledge of the British independent school system
A genuine desire to help young people to achieve their potential

What are the perks of interning at this company?

Length of engagement: We invest significant time and training in every new starter
Internship: Pro-rated from annual salary of £18,000 for 3 months
If successful, you would be considered for a permanent role at an increased salary of £20-£25,000 p.a, with the opportunity for progression, depending on experience and suitability for the role.
Advertised through Zoek 3a78b639a2e24b23a01eb447837f4ffb3
Contract Type
Expiry Date
14/03/2018 04:03:00
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